Shipping
HOLIDAY UPDATE:
Our retail side of the shop will be closed from Dec 24th- January 5th and reopening for regular business hours on Monday January 6th 2025. If orders are placed online we will continue to ship orders as they come in during this time as our factory will remain open just not to the public.
WE DO NOT USE CANADA POST, UNLESS IT'S TO A PO BOX!!
Orders are taking 1-2 business days to process. Shipping times vary by courier and what you select at check out. We thank you for your understanding.
All orders are shipped with insulated packing and cold packs during warm weather or to warm States
WARM WEATHER***please note/ if you are located in a remote location in Canada or the United States we may not be able to ship 1-2 days in warmer weather, the only option maybe 4-5 days depending on your location. We will still ship your order with extra cold packs.
***we are NOT responsible for parcels that are marked as delivered.
If there is an issue with your package being delivered, please contact the carrier prior to contacting us.
***If you are located in a remote area and have selected free shipping at check out, please note it may take some extra time for your package to arrive, some couriers may pass your package on to another courier to be delivered and this may take additional time to do so.
If an item is missed at shipping a full refund for the item missed will be given, during the summer months we are not able to ship missed items due to the cost of shipping and packaging in warmer months
*****please ensure someone is home to accept your order during warm months or consider shipping to your office
We ship to Canada and the United States
We ship CANADA wide for free with minimum order of $75.00 and free to the United States with minimum order of $100.00
*** If you have selected EXPRESS SHIPPING and we are shipping to a PO BOX or Apartment/Condo or remote location we will ship with Canada Post EXPRESS.
FOR ALL ORDERS PLEASE READ
We ship with all couriers, we use the best option for your location, unless Express is selected at check out for an additional fee.
All orders in Canada over $75.00 ship free. Any orders below $75.00 are subject to a $10.00 delivery fee for most Provinces. Calgary and British Columbia are subject to a $20.00 shipping fee if the minimum order of $75.00 is not met.
During the summer months we ship in insulated packaging and with cold packs. When placing your order please ensure someone is home to except your order or consider shipping to your work address. Also note that dispatch times will change in summer months - if you live in Ontario/Quebec we will dispatch Monday- Wednesday to ensure you receive your order before the weekend, if you are outside Ontario we will dispatch your order Monday - Wednesday to ensure your parcel is not sitting in the heat over the weekend in a warehouse.
** Northwest Territories, Nunavut, and Yukon are subject to shipping fees - orders over $75.00 are subject to a $10.00 shipping fee, and orders under $75.00 are subject to $30.00 shipping fee
All orders in the United States will ship for free over $100.00, if the minimum is not met a shipping fee of $15.00 will be applied
If you are looking to have your order EXPRESS Shipped - there is an additional $20.00 fee at checkout to have it shipped 1-2 business days via FedEx, UPS, Canpar, or Purolator. (if you are in an apartment/condo or in a remote location we will expedite it via Canada Post)
We offer local Pick up.
Please expect 1-2 business days to fulfill your order before it ships.
Couriers that we use are Canada Post, UPS, FedEx, ICS, GLS, Purolator, Canpar and a local private courier. Depending on what you selected at check out and where you are located will depend on how we ship your parcel.